Creative techniques to strategically attract audiences.

Posts Tagged ‘Social Media’

The Importance of Marketing to your Target Audience

Posted by Alex Rodríguez

 

Let’s talk about marketing. If you were a vegetarian and saw ads on your Facebook feed announcing an upcoming Bacon Festival, would you go? Or let’s say you support one political party, and a representative of the opposing party handed you a flyer about an upcoming fundraiser, would you attend? If the answer to these questions is a big, resounding NO, why are you advertising to people who don’t want your services?

Figure out exactly who’s your target

Make a specific list of desired criteria. What’s your market’s location, age, income bracket, and anything else that might be relevant to your product. Do your homework by studying statistics and survey results. Visit discussion forums such as Reddit. You can use their search box to type in any topic related to your business and see what online users are discussing. It’s a nifty way to get insights into their thoughts. By learning what’s important to your audience, you’ll be able to better tailor your services or product to their needs.

Keep your ads within your arena

Social media makes it so easy to create targeted ads. With Facebook for Business, you click through icons, stating what your specific goals are. If you want to generate leads, the website will guide you through the process of customizing your target audience. Twitter offers a similar tool, in which you can specify what your perfect customer would have as their interests. Consequently, you’ll get much better results than blindly releasing advertising material.

Be mindful about your advertising. You must have a well-researched strategy. Casting a wide net when you send ads will have the same result as sending junk mail to your mailbox: it will go directly into a recycling or trash bin, unread. All those trees, torn down for nothing. Don’t let the same thing happen to your marketing budget.

How to get banned by Facebook yet feel great about it

Posted by Alex Rodríguez

lessons-learned

Let me tell you the story about how I got banned by Facebook, and how instead of crushing me it ended up confirming one of my deepest convictions.

One of the features I use the most on Facebook isn’t the News Feed, nor is it the Chat function, nor Pages. All of those have their use, but it’s not primarily why I use the popular platform.

It’s Groups.

My opinion is that Facebook Groups are where some of the most valuable interactions occur. Furthermore, the fact that Facebook shuffles Group post’s reach in between the cat photos, the prank videos, and all the other crazy stuff your friends share, makes Group posts visibility quite good for the members within. This is why I admin at least 4 different active Groups, and participate heavily in quite a few others.

Imagine my dismay last night when I noticed that I was banned by Facebook from commenting within Groups.

Banned.

alex banned by facebook

The error message only said that I had repeating the same action too many times. What action? Commenting? Isn’t that supposed to be what Groups are all about? What the heck! How does that make you deserve to get banned by Facebook?!

Somewhat out of frustration — but also with the double purpose of informing my friends and calling out my detractors — I posted this to my Profile, public settings:

So apparently, someone reported one of my comments in one of the many Facebook Groups I participate in, and now I’m banned by Facebook from commenting in Groups. Yep, even Groups in which I’m an Admin. I can still post, I just can’t comment. Being that Groups are 80% of what I use Facebook for, this is extremely annoying.

If they reported me by accident (hard to believe, but possible), it’s the stupidest ban ever. There’s no information on what the “offending” post was, how long I’ll be banned for, nothing. I’m in the dark. Furthermore, as I said, I can still *post* in those Groups. It’s the equivalent of letting someone into a networking group, putting duct tape on their mouth while they’re on the floor, but letting them speak into a microphone on stage. Absolutely dumb.

On the other hand, if someone reported me on purpose (and I have my suspicions on who they might be), it’s one of the most cowardly acts performed against me. If you’re reading this, why wouldn’t you approach me directly on anything that’s bothering you? Because you’re afraid, that’s why.

I can’t imagine anything I’ve said recently that would be controversial, but even if it is, using tools meant to moderate — however stupid they may be — to cowardly attack and silence someone just because you don’t like them is one of the most sorry displays of wickedness I can imagine.

If you’re in any of the many Groups I participate in, please know that my silence has been forced upon me, and if you see anyone asking why I don’t respond to something, please be a friend and explain the situation. Thanks.

While I can’t really affirm it with absolute evidence, after doing some research online with similar cases from other people, everything points towards the second possibility: I got banned by Facebook because someone just got sick and tired of me, and decided to report one of my comments as spam.

banned by facebook

I don’t really subscribe to the notion that one should look to be controversial to gain quick notoriety online. I know it’s a great way to get more followers, just not the kind of followers I really look to connect with. My authentic personality is pretty tame and diplomatic, and most of my activity online shows just that. So I had to wonder: What the heck did I do recently to tick someone off, to the point that they would try to silence me by marking me as a spammer?!

The only reason for getting banned by Facebook I could come up with is so ridiculous to imagine, so crazy, that it just might be true.

People got ticked off because I recently shared a few of my client’s success stories after working with me.

That’s what’s controversial. Yup, that’s it.

That’s all I had to do to get banned by Facebook.

Seriously, I wasn’t sharing the infamous hoax privacy declaration, nor suspicious links, nor anything of the sort. I just shared a few cool websites we at YMMY completed for some of our happy clients.

Now I know I’m not “supposed” to do many things in life, so I understand it gets pretty uncomfortable for a few poor souls when a guy like me can claim that he’s figured out the formula to make businesses sizzle online. Some people seem to get nasty when they find out that what I do actually makes my clients money, while they suffer the pains of their businesses being nothing more than a grudge expense.

Cowardly censoring is the only recourse for these sad people. They could work hard and produce outstandingly fantastic work, so much that they can dare to charge more than their competitors. But no, that would just be too much hard work. It’s easier to try and shoot the guys that are working hard. Get ’em banned by Facebook, and they suddenly feel a whole lot better, or so it seems.

What was amazing was the outpouring of support by friends, clients, and colleagues when they heard about what happened. As I write this, my post where I vented a bit has about 40 comments. I won’t post them all, but a few of the sweetest ones were:

_2__Alex_Rodriguez_-_So_apparently__someone_reported_one_of_my___

_3__Alex_Rodriguez_-_So_apparently__someone_reported_one_of_my___

KPI_Program_USA_-_Private_Forum

 Lessons learned from getting banned by Facebook

I did get the ability to comment again after waiting close to 24 hours. I’m still not sure if it was because I reported the error through their internal tool, because I tweeted them about the issue, or because I just waited it out. A few people have told me that they’ve gotten their account back after days of waiting, so maybe I should feel fortunate about it not being as severe in my case.

So what did I learn from getting temporarily banned by Facebook?

I learned that being proud of your work can make people act in very nasty ways.

I learned that people will use tools meant to prevent people from abusing a medium, with the intention to abuse and trample on other people.

But above all, I learned that it’s going to take a whole lot more than cowardly getting me banned by Facebook to stop me from giving the best to my clients, to stop me from talking about it, and from authentically seeking to help anyone and everyone around me.

If that’s all it takes to get me censored… so be it.

…

Have you ever gotten banned by Facebook? What did you learn from the experience?

How to win friends and influence followers

Posted by Alex Rodríguez

Originally published in 1937, Dale Carnegie‘s How to Win Friends and Influence People has been a textbook for social relations for decades. A thought I had while re-reading it a few weeks ago was that his pointers can very much be applied to us who manage and utilizeonline social networks. The following mega-post features all the book’s tips, along with how they could be applied to the online space.

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Authenticity might have a high cost. Find out what it is.

Posted by Alex Rodríguez

One of the mantras espoused by the so-called gurus is that authenticity is the key to grow your influence. While this is not necessarily false, I think the mantra lacks definition, and when defined, exposes an inherent difficulty that is often overlooked.

While I would never condone being anything but authentic, and I do believe in this day and age you only gain influence if you are willing to show yourself as you are, authenticity can also be the reason your influence caps off. Allow me to explain.

Authenticity_might_have

Note: I apologize for strongly correlating “influence” with successful social relationships. It’s Dale Carnegie’s fault.

Most people that affirm the mantra think about influence/authenticity as almost directly proportional. If we could graph it, it would look somewhat like this:

authenticity_graph01

Again, as they see it, the closer you are to acting and speaking 100% honestly, according to who you are, your influence skyrockets in proportion.

Now here is the one element that the masses tend to forget: People are more likely to follow and admire others that share similarities with them. Not exactly like them, but common traits do help people stick together better. People who like Lost don’t necessarily follow Kabuki-geeks. Kids that are Justin Bieber freaks don’t exactly look forward to the next Wynton Marsalis seminar. And in each of these examples, at least as far as our times go, the prior group grossly outweighs the latter one in popularity.

In this other graph, I’ll assume that everyone is authentic in their expressions and conduct, and I’m replacing the horizontal axis with the level of any character trait. By that I mean, the answer to “from 1 to 100, how ____ are you?” or “from 1 to 100, how much do you like _______?”.

In my opinion, if the average person would respond “+/- 50″, the graph would look like this:

authenticity_graph02

The way I see it, your influence will peak at wherever your character trait coincides with the majority of folks. The person that is authentically at the yellow dot (roughly 50%) will enjoy much more influence than those at the green and blue dots. Those that after sincere consideration realize they’re at those points will find that their ability to influence others will be capped.

This poses an interesting problem for those seeking to gain influence, and who acknowledge themselves as being in the green or blue dots, or anywhere in between. Should they compromise authenticity in order to gain influence? Or should they rest satisfied with the max level of influence they will attain where they’re at?

Put in more simple terms: Should you sincerely make yourself more like the average person in order to gain their attention?

This is a question I’ve had to deal with seriously in the past decade. Laser-quick bio: I was born in N.Y., at age 7 dropped in the Dominican Republic hardly knowing any Spanish, and then “immigrated” back to the U.S. 10 years ago, having to then “re-learn” English and the U.S. way. I did not only become bilingual, but also what I call “bi-cultural”, meaning that I am culturally neitherAmerican nor Dominican, but some weird mixture in between. I can shift easily between my two cultures, but I can’t remain on any side for too long. That is my authentic self.

Now naturally, in many aspects I find myself right where I placed those blue and green dots, and I’ve had to wrestle with the temptation to conform to the majority surrounding me, given that I don’t easily “fit”, if you know what I mean. For example, I’m terrible with slang, I can’t pick up sarcasm easily, etc..

Now, I’m sure that although you may not have a crazy cross-cultural story in your background, most of you find yourselves in similar situations, at least in some aspect or other. (Bright lights, maybe in the end I AM catering to the sentiment of the majority! 😉 )

I don’t want to make this post longer than it already is, so I’ll close by saying this: I’ve reached peace with being authentically myself, and letting the whole influence thing work itself out organically; however, it’s very clear to me that by being authentically who I am, I limit my reach towards certain population and cultural segments. Then again, could other segments be easier to reach because they can “tell” people who are sincere?

What do you think about this? Do you think this is a real issue? If so, how have you dealt with it?

Why you shouldn’t thank people for reading your stuff (as shocking as that sounds)

Posted by Alex Rodríguez

Often times, I see people thanking others for following them on Twitter, a bad habit carried over from older types of media, in which the one being observed thanks the audience for observing.

Thanks for watching!

Thanks for listening!

Thanks for following me!

However, when you come to think of it, people don’t follow you to do you a favor. They do it entirely for selfish purposes. They follow you because you give them information, because you entertainthem, because you answer questions for them (or that are at least relevant to them), because you give them something they want… Because you give them value.

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All your social media efforts should achieve this ROI

Posted by Alex Rodríguez

Social Media managers are constantly confronted with the challenge of proving ROI (Return On Investment), and very understandably so. Any responsible business is concerned with every type investment — money, time, energy, focus, or whatever — providing some type of measurable benefit.

The huge dead end many managers find themselves in is to expect a direct profit return from an investment in Social Media. In the best of cases, serious budget reserves are directed towards Community Managers and varied tools and systems, and in the end, that direct return is nowhere to be seen.

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